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Returns and exchanges

I gladly accept returns on most items

Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery

I don't accept exchanges
Cancellations are on a case by case basis as we try to ship as quickly as possible.

But please contact me if you have any problems with your order.

The following items can't be returned:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
  • Clothing
RETURNS POLICY
If you would like to return an item we will require you to pay for return shipping. All returns are subject to a 15% restock fee. Custom orders & items that are on sale are not eligible to be returned. We do recommend purchasing insurance when returning an item. The item must be returned in resellable condition.

Any items that are returned without a prior return agreement with incur a restock fee of 25%.

We do not accept exchanges.
If you received an item that is damaged, please contact us within 3 business days of arrival- we are happy to make arrangements for a replacement if the item is available.
Please keep all packing material & take photos of any outer damage to the boxes. We will require the item to be returned. Upon return of the damaged item, we will issue a refund if a replacement is not a viable option. We do purchase insurance on all packages & take care of any claims for our customers.

 

Payment
We accept all major Credit Cards, Paypal, Personal Checks, and Phone Orders.

DOMESTIC ORDERS:
US orders are shipped via USPS or FedEx depending on value and weight. Insurance is included on packages shipped USPS Priority/Express Mail, and all FedEx packages. Insurance is not offered on any parcel shipped First Class Mail.

SHIPPING SUPPLIES:
We pay out of pocket for all boxes, shipping & packaging supplies, and obtain extra insurance if necessary at no additional cost to you. We use recycled materials & spend countless hours producing shredded padding for our products. We do purchase recycled packing supplies as well and work with a local recycling center to obtain additional resources. Our products and items are fragile, and we do our very best to package and wrap all items with utmost of care. Being GREEN takes time, patience, and understanding- we ship natural products, we try very hard NOT to package our Natural Products in materials that will not biodegrade or cannot be recycled or reused by our customers.

SHIPPING TIMES:
Our Regular processing time is 1-3 business days, shipping typically takes 3-5 business days. Please contact us if you need your items sooner!

RUSH SHIPPING and PROCESSING:
If you have an item that needs to be rush delivered, please contact us and we will explain our fee for Rush Processing. Rush processing fees are not actual rush shipping rates- they are separate. Our normal processing time for regular orders (not customized order) is 1-3 days. That is the time before an item is actually shipped, we base the rush processing rate upon that info. If selecting to add a rush processing, your order is moved to the top of the list. You still may have an additional shipping charge through our cost from the carrier for receiving the package sooner. ***Otherwise items are shipped in the order they are received. Some custom orders  do take additional time to complete.

RETURNED SHIPMENTS:
If a shipment is returned due to an incorrect address, we are willing to reship, however we will require shipping is paid. If you would no longer like the product we will refund you, but we do charge a 20% restock fee.